Professional Meters, Inc. specializes in the mass installation of automated metering, monitoring, and control devices. We service the water, gas, and electric utility industries.
PROJECT & DATA MANAGEMENT
Customer Service. Your utility is unique, so our services are tailored to fit your organization. Our staff is highly specialized and trained, and, most importantly, sensitive to the individual needs that may arise out of a project. PMI prides itself on “out of box” thinking and always puts the customer at the top of the priority list. PMI utilizes professional, friendly, experienced installers. Extra care is taken on every installation so that each resident is satisfied with the entire process. Our customer care philosophy becomes your success.
Paperless Data Collection. PMI uses barcode equipped handheld data collection devices in the field to capture pertinent installation details. All data collected ranging from installation data, quality control data, and even photographs and gps coordinates are seamlessly collected and posted on a real time or near real time basis. This data is available for to the customers we work for via a secure web portal accessible from anywhere that an internet connection is available.,
Installation Tracking System. The PMI-ITS has been under continual development and improvement since 1999 and was created solely for the purpose of tracking and managing automated metering system change-out programs. The system’s key attributes include a proven and successful track record of accurately tracking installation data and efficiently transferring that data to the customer billing system. The PMI-ITS is a highly customizable, proven system for managing large-scale utility meter change-out programs.
Looking to upgrade your current water, gas, or electric metering system?
PMI is a product neutral installer and can provide metering solutions from all the major vendors in the market today. Let PMI work with you to determine the best AMI/AMR solution for your utility and then let us install it for you rapidly, accurately, and with minimal disruption to your customers.
Call John Cummings at:
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CallCenter. PMI has established a first class call center at its corporate office to handle appointment scheduling for meter projects nationwide. This call center also serves as the focal point for customer service. The call center fields calls from customers who have received notification of the intent to change-out their meter. For scheduled meter installations, the call center operator will match a time that is convenient to the resident or business owner and that also coincides with an installation crew in that area. PMI works to accommodate specific requests from customers and also fields calls regarding general customer questions, warranty, or installation issues.
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